Seller FAQ

How does it work?

REGISTER

Register as a seller. If you are already registered as a user, upgrade your account to become a seller and set up your store

LIST PRODUCTS

List your products, set your shipping and payment preferences and drive traffic to your store by sharing your products and store with your social networks

ACCEPT ORDERS

Accept orders and payments online. You will be notified by email of every sale. Go to your dashboard to see order details and fullfil your order.

RECEIVE FEEDBACK

After fulfilling the order encourage your customers to leave a review to boost your profile. Receive feedback and connect with your customers.

I sold an item and received an order from a customer; however, the delivery cost was not charged?

Please check that you have enabled shipping for the particular product. To enable shipping go to your seller dashboard > settings > shipping.

You may also want to check the product listing to see that you have set a delivery charge.

How can I feature my products on the front page?

Our dedicated web team manage what products and sellers are featured on ourĀ  home page and dedicated featured page. If you have a product you would like to feature then please apply here:

To ensure your product has the best chance of being featured ensure:

  • Your product has high quality images.
  • Your products contains detailed description of its features and benefits.
  • Your store and profile details are fully completed.
  • You have a minimum of 5 products listed on MyMuslimMall.com.

How does shipping work?

You set your own postage and packaging options as you are listing your products or create a postage preset in your store settings in your seller dashboard.

How do I list my products with sizes and other options?

In technical terms, a product that has more than one option is called a variable product. When listing a product you need to select the “This product has multiple options” on the product listing page and make it available to customers.

We have produced some video tutorials on how to list your products. Visit the Sellers Handbook.

What should I name my shop?

The name of your shop is important and must be unique. With MyMuslimMall.com, you can link directly to your shop page from other sources. If you already have a name, make sure it is available. To check, register now. Please note that once you choose a name, you cannot change it.

How do I get paid?

We currently accept payment by PayPal and Stripe only. Once buyers pay with their credit or debit card or PayPal account, you receive the funds to your PayPal or Stripe account. We encourage our sellers to open a Stripe account to start accepting Credit Card Payment.

What can I sell on MyMuslimMall.com?

MyMuslimMall.com is a market place for ethical and Islamic goods and services. Although we promote Islamic products, you can sell any products so as long as it is not prohibited in Islam i.e alcohol; haram goods and goods that violate public decency, that are detrimental to society and the environment. We encourage products that are:

  • Fair Trade,
  • Organic production
  • Eco Friendly
  • Health and Wellness promotion
  • Education and awareness building
  • Locally Produced
  • Charity
  • Hand made
  • Promote Islam
  • Cater for muslims and non-muslims
  • Creative
  • Education and Development

If you have any specific queries, you can contact us.

Do I need a credit card to sign up?

No you do not need to make any payments upfront. There is no need for a credit card. All you need are your store and contact details.

How do fees work on MyMuslimMall.com?

Join MyMuslimMall.com and set up your shop for free. There is no joining fee. So set up your store and see how things work without any obligation or commitment. There is no listing fee.

Our Fee Structure is:

Starter Package

10% for self managed stores, which is ideally suited for start-ups. You have access to to the marketplace to set up your store and list your products. We can assist with any queries and provide any support you may need to list your products.

Professional Package

20% per sale. We will set up and manage your store and products and do the marketing. You simply fulfill any orders.

All round package.

30% and we will manage everything from set up to fulfill your orders, you simply provide your products on consignment to us.

 

How do I open a store on MyMuslimMall.com

Opening a store is very simple. Go to the registration page [/myaccount] and sign up as a seller. If you are already registered as a user you can upgrade your account to become a seller from your account dashboard.