FREQUENTLY ASKED QUESTIONS

I have a dispute?

If you have a query relating to a specific product, please contact the seller by visiting the sellers Islamic store page. You can locate the sellers store from the product page or by searching for the seller in the Islamic Store Directory.

If you have a dispute regarding a product or service, please contact the seller first. If you are unable to resolve the issue with the seller, please get in touch and we will aim to assist. Please note we are a marketplace and only facilitate the sale of products and services. Your contract is directly with the seller, but we will assist you in resolving any dispute. Please use the form below  to contact us. Please read our terms and conditions relating the resolving of disputes between buyer and seller.

When will my order arrive?

Please check your order confirmation email for details of the delivery estimate. MyMuslimMall.com do not fulfil any orders. We are marketplace and facilitate your purchase. If you have not received your order by the estimated delivery date then please contact the seller for an update. If you are unable to resolve the issues, then please raise a dispute and we will assist.

How does it work?

BROWSE

We have many different sellers from all over the world selling a variety of Islamic products. You are bound to find something you like.

ADD TO BASKET

Add what you like to your shopping basket and pay for it as you would do on any other shopping site. You can register using your social media profiles.

RECEIVE ORDER

The seller is notified of your purchase and will deliver the product as agreed. You will be notified by email of any updates.

LEAVE FEEDBACK

Enjoy your purchase and leave feedback for the seller to share your experience with the community.

How does it work?

REGISTER

Register as a seller. If you are already registered as a user, upgrade your account to become a seller and set up your store

LIST PRODUCTS

List your products, set your shipping and payment preferences and drive traffic to your store by sharing your products and store with your social networks

ACCEPT ORDERS

Accept orders and payments online. You will be notified by email of every sale. Go to your dashboard to see order details and fullfil your order.

RECEIVE FEEDBACK

After fulfilling the order encourage your customers to leave a review to boost your profile. Receive feedback and connect with your customers.

I sold an item and received an order from a customer; however, the delivery cost was not charged?

Please check that you have enabled shipping for the particular product. To enable shipping go to your seller dashboard > settings > shipping.

You may also want to check the product listing to see that you have set a delivery charge.

How can I feature my products on the front page?

Our dedicated web team manage what products and sellers are featured on our  home page and dedicated featured page. If you have a product you would like to feature then please apply here:

To ensure your product has the best chance of being featured ensure:

  • Your product has high quality images.
  • Your products contains detailed description of its features and benefits.
  • Your store and profile details are fully completed.
  • You have a minimum of 5 products listed on MyMuslimMall.com.

How does shipping work?

You set your own postage and packaging options as you are listing your products or create a postage preset in your store settings in your seller dashboard.

How do I list my products with sizes and other options?

In technical terms, a product that has more than one option is called a variable product. When listing a product you need to select the “This product has multiple options” on the product listing page and make it available to customers.

We have produced some video tutorials on how to list your products. Visit the Sellers Handbook.

What should I name my shop?

The name of your shop is important and must be unique. With MyMuslimMall.com, you can link directly to your shop page from other sources. If you already have a name, make sure it is available. To check, register now. Please note that once you choose a name, you cannot change it.

How do I get paid?

We currently accept payment by PayPal and Stripe only. Once buyers pay with their credit or debit card or PayPal account, you receive the funds to your PayPal or Stripe account. We encourage our sellers to open a Stripe account to start accepting Credit Card Payment.

What can I sell on MyMuslimMall.com?

MyMuslimMall.com is a market place for ethical and Islamic goods and services. Although we promote Islamic products, you can sell any products so as long as it is not prohibited in Islam i.e alcohol; haram goods and goods that violate public decency, that are detrimental to society and the environment. We encourage products that are:

  • Fair Trade,
  • Organic production
  • Eco Friendly
  • Health and Wellness promotion
  • Education and awareness building
  • Locally Produced
  • Charity
  • Hand made
  • Promote Islam
  • Cater for muslims and non-muslims
  • Creative
  • Education and Development

If you have any specific queries, you can contact us.

Do I need a credit card to sign up?

No you do not need to make any payments upfront. There is no need for a credit card. All you need are your store and contact details.

How do fees work on MyMuslimMall.com?

Join MyMuslimMall.com and set up your shop for free. There is no joining fee. So set up your store and see how things work without any obligation or commitment. There is no listing fee.

Our Fee Structure is:

Starter Package

10% for self managed stores, which is ideally suited for start-ups. You have access to to the marketplace to set up your store and list your products. We can assist with any queries and provide any support you may need to list your products.

Professional Package

20% per sale. We will set up and manage your store and products and do the marketing. You simply fulfill any orders.

All round package.

30% and we will manage everything from set up to fulfill your orders, you simply provide your products on consignment to us.

 

How do I open a store on MyMuslimMall.com

Opening a store is very simple. Go to the registration page [/myaccount] and sign up as a seller. If you are already registered as a user you can upgrade your account to become a seller from your account dashboard.

How and when did you start?

MyMuslimMall.com was started  in 2015 to provide a platform to connect sellers and consumers of Islamic and halal products. It aims to serve the market for Islamic and Halal products. Its inception, like any other was born out of necessity. At the time there was nothing serving this niche market and we wanted to serve the Ummah. The aim of the platform at inception and inshaAllah it remains the aim through its lifespan is to connect consumers with halal products and help them in the fulfillment of a Islamic lifestyle whilst helping businesses serving this market to grow and innovate.

Where are you based?

We are based in the UK. However, our marketplace is open to sellers and buyers worldwide.

What do you do?

MyMuslimMall.com is a beautiful marketplace dedicated to connecting people around the world to buy & sell Islamic products.

Our mission is to make Islamic goods & services more accessible to consumers by connecting them with Islamic stores, Islamic Artists, Islamic designer and seller of Islamic goods & services all around the world.

We want to help buyers fall in love with Islamic arts, crafts and ornaments. Learn the beauty of Islam through Islamic books and downloads. Adore Islamic clothing. Smell gorgeous in halal perfumes. Feel unique in handmade gifts & jewellery. Help independent traders and promote Islamic culture and ethics through commerce.

CALL THE CUSTOMER SUPPORT

+39 397 37292